Business Process Analyst IV

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

We have an exciting opportunity for a uniquely qualified professional to join a $4B Company that wants to lead the orthotic & prosthetic markets by providing superior patient care, outcomes, services and value.  

The Business Process Analyst IV will report to the Sr. Manager of Financial Systems and provide dedicated technical capacity to the Revenue Accounting team. This position will be responsible for the enhancement, automation, and maintenance of revenue accounting processes, Accounts Receivable (AR) reserve models, and reporting systems — including close process optimization, Oracle Account Reconciliations (ARCS) transaction matching, System enhancements and testing, and Oracle Business Intelligence Enterprise Edition (OBIEE) analytics, reporting and dashboards.

Candidate must possess excellent spreadsheet design skills as well as the ability to create process documentation on existing and proposed processes which will include impact analysis and SOX control considerations (both IT and business related). The successful candidate should be a self-starter who can adapt to a transforming environment, who is naturally curious, drives tasks to completion and has a desire to make a real contribution to the future success of our company. The ideal candidate will have a strong focus on leveraging AI tools such as Claude to enhance and automate financial processes, and a desire to identify and eliminate manual work through automation and continuous improvement.

• Build, maintain, and automate AR reserve models and revenue accrual analytics, including bad debt, contractual adjustments, and allowances
• Develop and automate internal and external revenue reports, analytics, and dashboards (OBIEE) for ongoing monitoring of trends, variances, and potential risk areas
• Own ARCS transaction matching, including the creation and testing of new auto-match rules
• Lead Billing System enhancements and testing to support the revenue team
• Plan, test, and execute reporting system transitions end to end, including data validation, parallel testing, and cutover support
• Automate and optimize patient refunds reconciliation and management
• Support SOX compliance through control testing, automation, and documentation
• Provide audit support, including schedules, documentation, and responses to auditor requests
• Partner with patient care operations, FP&A, IT, and other finance teams supporting the revenue and receivable cycles across Hanger's subsidiaries

• ​​Bachelor’s degree in Accounting, Finance, or Information Systems
• 3+ years of experience in accounting operations, financial systems, process improvement, or a related analytical role
• Healthcare revenue cycle or patient care operations experience
• CPA, CISA, or similar certification
• Working knowledge of revenue accounting concepts, including accruals, reserves, and receivables
• Experience with OBIEE, Oracle ARCS, NextGen, or comparable reporting, reconciliation, and revenue cycle systems
• Hands-on experience building and automating financial models, reconciliations, and reports (advanced Excel required)
• Experience with financial reporting or ERP systems and BI/analytics tools
• Experience supporting data platform or reporting system migrations (e.g., on-premises to cloud/data lake environments)
• Experience with automation tools, SQL, or scripting for process automation
• Experience leveraging AI tools such as Claude to automate and improve financial processes

• Strong analytical, organizational, and problem-solving skills
• Strong cross-functional communication skills and the ability to translate business needs into technical solutions
• Understanding of internal controls and SOX compliance requirements
• Effective verbal and written communication with the ability to present findings and interact at all levels of the organization
• Ability to work under pressure with strict time constraints
• Strong interpersonal skills with the capability to quickly develop working relationships across teams and collaborate across all levels of the organization
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.