Director, AI Strategy

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Director of AI Strategy is a single-threaded AI leader, established to ensure the organization’s growing AI investments are governed, sequenced, and adopted with the discipline required to deliver lasting business value. The role is accountable for the ongoing evolution of Hanger’s AI Strategy and for translating the strategy into disciplined, measurable execution. This role owns the AI Roadmap, chairs the AI Strategy Committee, represents the voice of the business in AI solution design and deployment, and ensures that AI investments are sequenced, governed, and adopted in a way that delivers durable enterprise value.

This is not a technology delivery role. This role sits at the intersection of strategy, business operations, and enterprise transformation – connecting AI Strategy to the day-to-day work of Hanger’s clinic network, corporate functions, supply chain, fabrication, and manufacturing operations. The Director will report to the VP of Enterprise Transformation and operates with direct line of sight to an AI Steering Committee chaired by the CEO, and including the CFO, CHRO, and CIO.

• Own and maintain Hanger's AI Strategy and Roadmap with clear milestones and success criteria
• Conduct AI Strategy and Roadmap refreshes as technology evolves, data matures, strategic priorities shift, and benefits are realized
• Build a deep understanding of the business problems, workflows, and operational realities across Hanger and bring that context into every AI initiative to ensure solutions are grounded in how the business works
• Apply rigorous judgement on whether AI is the right solution to a given problem or opportunity by distinguishing between problems best solved by AI, process redesign, automation, or other solutions
• Define and maintain AI decision rights, including who approves new use cases, who owns adoption outcomes, and how AI outputs requiring human review are handled
• Serve as the primary filter between business demand and AI execution by evaluating incoming ideas against other technology investments and recommending prioritization to executives
• Define and sequence the AI initiative portfolio across six opportunity areas: clinical operations, revenue cycle and financial performance, corporate function efficiency and decision intelligence, supply chain and distribution, fabrication and manufacturing, and clinical access and outcomes
• Partner with IT and external vendors to ensure AI solutions represent the voice of the business and are built to realize projected business value
• Own solution integrity through go-live by ensuring the right problem is being solved, the workflow integration is sound, and the conditions for adoption are in place before deployment
• Chair the AI Strategy Committee that includes subject matter experts from HDT, Legal, Compliance, Finance, Organizational Effectiveness, EPMO, and the Office of Operational Analytics
• Prepare and present AI strategy updates to the AI Steering Committee
• Drive AI policy updates in partnership with IT, Legal, Risk, and Security to ensure policy keeps pace with the rate of deployment

Required

• 8+ years of experience in enterprise transformation, strategic planning, or technology consulting with at least 3 years in a role focused on AI, advanced analytics, or digital transformation
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

Preferred

• MBA or equivalent graduate degree. 

• Demonstrated track record of translating AI strategy into measurable business outcomes
• Experience working in complex, matrixed organizations
• Strong executive communication skills
• Ability to operate at the intersection of business strategy and technology without being a technology delivery practitioner
• Experience with enterprise governance frameworks, prioritization models, and cross-functional committee leadership
• Experience in healthcare, specifically in a provider or services organization with clinical and operational complexity
• Familiarity with the AI tooling landscape relevant to healthcare operations including generative AI platforms (Claude, ChatGPT, Microsoft Copilot), agentic and multi-agent systems, NLP-based automation, predictive and machine learning applications, computer vision applications, and AI-assisted analytics tools
• Experience evaluating vendor claims, assessing use case feasibility, and knowing when a simpler solution is the right answer
• Background in change management, organizational readiness, or workforce enablement associated with technology adoption
• Experience with revenue cycle management, manufacturing, supply chain, or fabrication environments where AI has been applied
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.