Client Support Specialist

Join a Leader in O&P Consulting

At O&P Insight, now a proud member of Hanger, Inc., we are dedicated to transforming the orthotic and prosthetic (O&P) industry through innovative solutions and unparalleled expertise. Our team boasts over 250 years of combined experience, providing comprehensive consulting services that include clinical support, business management, workflow optimization, personnel development, revenue cycle management, and compliance

At O&P Insight, we foster a culture of innovation and collaboration. We are uniquely positioned to provide cutting-edge support to businesses navigating today's complex healthcare landscape. Our partnership with Hanger allows us to scale our services, invest in new opportunities, and access resources that enhance our current and future partnerships

Why Choose Us?

• Industry Leadership: Be part of a respected leader in O&P consulting and revenue cycle management.
• Professional Growth: Access opportunities for professional development and career advancement.
• Collaborative Culture: Work in an environment that values teamwork, innovation, and excellence.
• Impactful Work: Contribute to improving patient care and empowering human potential.

Join us at O&P Insight and make a difference in the O&P community. 

We are seeking a Client Support Specialist - Remote to provide direct support to our Client Partners in areas such as billing, payment processing, and accounts receivable. The Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients.

• Perform basic claim scrubs
• Input data into insurance portals
• Perform preliminary and in-depth (code specific) insurance verifications
• Prepare documentation for prior authorization submission
• Check claim status per client partners’ specifications
• Mail paper claims
• Investigate and report on claim denials
• Conduct follow-up phone calls to insurance companies to manage accounts receivables
• Run monthly reports as specified by the client partners
• Communicate clearly and efficiently with team members
• Other roles may be added as professional development and training is completed
• Other tasks may be assigned by Leadership Team as needed

• High school diploma required. Minimum of 1-2 years of prior medical office experience required

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Detail oriented
• Professional verbal and written communication skills
• Ability to multi-task and maintain productivity
• Advanced computer skills
• Knowledge of Orthotics and Prosthetics (preferred)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $17.75 to $26.10 per hour + benefits + annual bonus, depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. 

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC