Medical Office Administration

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

We are seeking a candidate with experience in healthcare administration to help coordinate the administrative functions in our clinic.  This role will be part of a large front desk team and will assist with billing, insurance communications, check in/ check out procedures, and implementing policies and procedures. May assume lead responsibilities in the operations of the front office by assisting with training and assigning and overseeing the work of others.

Experience in healthcare administration is strongly preferred. 

• Coordinate the clinic receptionist/ front desk activities
• Communicate anticipated wait times and/or delays
• Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system.
• Assist with delegation of duties at the front desk
• Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient.
• Provide counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances.
• Apply all cash and adjustments to the computer billing system and make bank deposits in a timely manner.
• Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger’s Compliance Policies.
• Ensure the privacy and security of protected health information per HIPAA requirements.
• Assist with quality assurance programs to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
• Oversee patient follow-up and assist with Patient Evaluation Clinics as directed.
• Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments.
• Review clinician documentation to ensure complete and appropriate patient billing.
• Performs other duties or special projects as assigned.

Required Skills & Abilities:

• Strong customer service skills.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 50 words per minute preferred.
• Ability to work with handicapped individuals.
• Complete understanding of medical reimbursement and terminology.
• Proficient computer skills, including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems. The ability to train/coach others in these skills.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc. The ability to train/coach others in these skills.
• Knowledge of state, federal and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles.
• Excellent organizational skills and ability to manage multiple tasks.

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
• Preferred minimum two to four years of customer service, administrative, or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred.
• A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger’s selection process is required.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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