Business Systems Analyst III

Headquartered in South Bend, Indiana, Surestep fabricates, markets, and sells a comprehensive line of custom orthotic devices that benefit children with mobility challenges. The company’s mission “to enrich and transform lives through compassionate service and innovation” is what drives the passion to continue to develop high-quality, innovative products that result in exceptional patient outcomes. Each Surestep team member is an important part of this life-changing process. Founded in 2000, Surestep custom devices are sold through its vast network of O&P partners throughout the United States and in more than 30 countries. South Bend is located just 40 minutes southeast of Lake Michigan and 90 minutes east of Chicago. Ranked No. 4 by Forbes Magazine, “Best Places to Live in America and Most Affordable Cities” edition, South Bend is also home to the beautiful and historic University of Notre Dame, where people can enjoy top-level sporting and entertainment events close to home.  

This role is responsible for driving ERP initiatives across a multi-site, multi-national environment, ensuring system accuracy, optimizing business processes, and delivering scalable solutions. The ideal candidate will serve as a subject matter expert and technical lead, collaborating with cross-functional teams to support business growth and operational excellence. The ideal candidate will be located in the South Bend, Indiana region. 

• Champion data integrity and enforce clean data practices across all ERP systems.
• Provide technical leadership in a multi-site, multi-national Epicor ERP environment.
• Collaborate with business users, project managers, and IT stakeholders to ensure successful project execution.
• Analyze and improve business processes to enhance ERP functionality and user experience.
• Design, develop, and manage product configurators within Epicor ERP.
• Maintain expert-level knowledge of Epicor capabilities and ensure optimal utilization of current and new features.
• Partner with departments including Sales, Operations, Finance, and Supply Chain to align ERP solutions with business needs.
• Support the development of SOPs and lead change management and user training initiatives.
• Create and maintain detailed technical documentation, including process flows, data mappings, and integration architecture.
• Design, develop, and deploy customizations using C#, .NET, BAQs, BPMs, SSRS Reports, and APIs within Epicor Kinetic.
• Enhance dashboards and data models to meet evolving business requirements.
• Architect and implement integrations with third-party platforms such as EDI, Magento, and Salesforce.
• Utilize Epicor tools including REST API, Service Connect, and Data Management Toolkits for efficient data migration and system interaction.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience with Epicor ERP, including Kinetic.
• Strong proficiency in C#, .NET, SQL, BAQs, BPMs, and SSRS.
• Demonstrated experience in ERP customization, integration, and technical support.
• Excellent problem-solving, communication, and project management skills.
• Experience working in a manufacturing or distribution environment is a plus.​​

• Experience with remote collaboration tools (e.g., ServiceNow, Jira, Confluence).
• Experience working in Agile or Scrum teams.
• Excellent written and verbal communication skills.
• Proven ability to collaborate effectively across time zones and cultures.
• Strong problem-solving and critical-thinking skills.
• Experience in customer-facing technical roles or technical support.

Pay range of $90,000.00- $115,000.00/year + bonus + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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