Operational Excellence Manager IV

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Operational Excellence IV- Supply Chain, is an integral part of Hanger’s Supply Chain operations strategy.The position, reporting to the Director of Quality Systems, will play a key role in the development of Lean culture and continous improvement mindset across manufacturing, fabrication, distribution and customer operations. This hands on leader is responsible for leading Lean Six Sigma Black Belt projects, leading & facilitating workshops targeting the application of Lean fundamentals (ie. Daily Accountability, Visual Management, Value-Stream Mapping, 5S, Standard Work, Root-Cause Problem-Solving, etc.), developing & delivering training content, coaching Green Belts / Yellow Belts / Lean Leaders, working with business leaders to identify improvement opportunities, as well as recommend and implement data-driven, process changes.  While performing this tactical activity, The Operational Excellence IV will maintain awareness of the long-term objectives of the organization, embodying the qualities of a leader adept at translating vision into tangible results.

Locations: Alpharetta, Georgia, Phoenix, Arizona or Houston, Texas

• Leading and managing Lean Six Sigma projects to improve business processes and reduce waste and variation.
• Provide leadership and support necessary to continuous improvement projects, applying Lean and Six Sigma tools to strategic projects and goals of the business.
• Champions process improvement culture and lean program development; oversees the implementation of best practices across the entire supply chain.
• Training, coaching, and mentoring team members in Lean Six Sigma methodologies.
• Collaborating with cross-functional teams & engage with business leaders to identify opportunities for improvement and implement effective solutions.
• Analyzing data and using statistical tools to identify root causes of problems and develop data-driven solutions.
• Facilitating change management activities to ensure successful implementation and sustainability of improvements.
• Communicating project progress, results, return on investment and impact to stakeholders.
• Assist in the development and maintenance of quality system-related procedures as they evolve and support continuous improvement efforts.
• Ensure compliance with company and government quality, safety and environmental regulations.

Required

• Bachelor’s degree in related field (Engineering, Business, Management).
• 8 years’ related business experience.
• 4 years+ plus demonstrated, hands-on Lean Six Sigma experience as part of a large scale transformation
• Certified Lean Six Sigma Black Belt. (*from a recognized body, supported by practical application of LSS DMAIC/DMADV methodology and successful completion of a minimum of six LSS Black Belt projects.)
• Excellent communication and interpersonal skills with a demonstrated ability to effectively interact with diverse, geographically dispersed teams.
• Work on-site at a Hanger Facility w/ ability to travel up to 25%

Preferred

• Experience in Supply Chain, manufacturing, distribution, healthcare environment(s).
• Hands-on experience in FDA Class 1 and Class 2 medical device environments and related FDA regulations (incl 21 CFR Part 820; ISO 13485.)
• Change Management certification.
• Quality Management Certification (Certified Quality Engineer, Certified Quality Auditor, Certified Quality Manager, etc.)
• Lead Auditor Certification
• Experience supporting multiple manufacturing / distribution locations with a workforce exceeding 350 full-time equivalents (FTEs).
• Experience in Power BI or similar digital systems.

• Extensive knowledge of quality procedures and programs.
• Knowledge of FDA Regulations in manufacturing compliance.
• Demonstrated balance of strategic vision and execution skills.
• Proven skills working with corporate functions and business units.
• Highly organized, process oriented, with strong communication skills..
• Proven experience in leading and implementing Lean Six Sigma projects.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.
• Ability to train, coach, and mentor team members in Lean Six Sigma methodologies.
• Experience in project management and change management.
• Knowledge of statistical analysis tools and techniques.
• Ability to work independently with limited direction and ambiguity to drive improvement work; Demonstrates strong level of initiative with self-starter approach and ability to think strategically and innovative.
• Expert knowledge of distribution and manufacturing operations including concepts of related to productivity, efficiency, and quality.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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