With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Supervisor, Patient Access oversees the Patient Access staff in one or more clinics, ensuring that patients, their families, caretakers, and referrals to Hanger Clinic feel welcomed and supported throughout their visit by providing best in class customer service. This role also supports clinicians and monitors documentation, patient outcomes, and Net Promoter Scores (NPS), while enforcing compliance and ensuring adherence to workflow processes.
Documentation and Compliance Management:
Staff Leadership and Development:
Patient Outcomes and Experience:
Additional Duties:
Minimum
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Preferred
(Massachusetts State Only) Pay range of $30.77- $34.62/hour + bonus + benefits. This pay range is posted to comply with Massachusetts State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
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