IT Systems Cloud Engineer IV

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

We are seeking an experienced IT Systems Cloud Engineer IV - Remote (prefer candidates from Texas.)  This position serves as the senior technical resource defining, designing, and leading technology solution implementation across the Hanger Enterprise. Using defined architectures as well as architectural building blocks the candidate will design technical solutions that are fit for purpose and fit for use, while exceeding all Cybersecurity, administrative, compliance, and operational requirements. The candidate will serve as a lead technical resource supporting business partners, technology requestors, 3rd parties and Sr. staff. Candidate will lead contract development activities such as quoting, statement of work, software licensing, and others as assigned. This role will develop executive level reporting services that drive clarity, outcomes, and strategic development activities.  Customer service is paramount to success, as such the candidate must have a passion for customer service.

This IT Systems Cloud Engineer IV will report to the IT Manager, Cloud Operations. Success in this role will depend on the ability to: drive technology integration into our chosen cloud provider, design and implement IaaS, PaaS, and SaaS solutions that exceed on-premise service requirements, facilitate the re-engineering of technology capabilities and operations to improve quality, efficiency, security, and reliability, work as both a team member and a team mentor in all aspects of technology and service implementation.

• Troubleshoot reported incidents and problems. Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS. Develop documentation and mentor Jr. team members in process development, documentation standards, and remediation processes.
• Design technology solutions that meet technical requirements as defined by architectural documentation both on on-premise and cloud-based IaaS, PaaS, and SaaS. Document and maintain an inventory of all technology platforms. Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc . Monitor, administer and support all infrastructure technology platforms. Monitor and maintain on-premise and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures. Strong cloud skill capabilities are required with experience in AWS and Azure cloud services. Evidence of previous experience with proven service delivery capabilities in cloud enablement required.
• Develop and implement automated backup strategies for both on-premises and cloud infrastructure. Automate the failover and fallback process to ensure reliability and availability using Azure Backup and Azure Site Recovery.
• Works on complex issues where analysis of situations or data requires an in-depth and expert evaluation of variable factors including external service providers, administrative controls, architectural principals, and business objectives. Leads the team in terms of mentorship, driving success across the team. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Provide subject matter expertise in the implementation and development of on-premise and cloud-based technology services across all technology delivery methods including IaaS, PaaS, and SaaS. Mentor Jr team members in the appropriate development, validation, and configuration of infrastructure services that exceed customer requirements. In coordination with technology architects and using established architectural standards and services deliver standard configurations and artifacts. Serve as the subject matter expert for technology services in support of 3rd party vendor solution evaluation, design, and implementation.
• Design backup\recovery solutions that meet the business requirements and policy expectations set forth by Hanger. Mentor Jr. members of the team as to appropriate configuration and management of the infrastructure. Administer routine validation audits of the backup and recovery environments to include ownership of the related remediation activities.
• As a subject matter expert in Cybersecurity control management you will provide oversight and support for infrastructure service capabilities across all technology domains with Cybersecurity related controls and services. This includes but is not limited to technology design, implementation, engineering, reporting, and support functions.
• Design and implement services and procedures that comply with Sarbanes-Oxley, CyberSecurity, HIPAA, and Hanger regulations and policies as directed by Sr. staff and management. Provide reports as to system compliance and mentor Jr. staff as to appropriate control management and services. Participate in Internal Audit and External Audit activities including management action plan response development and reporting.
• As a subject matter expert in cloud service technologies the individual will provide leadership in the design, development, and delivery of cloud solutions in both on-premise and public cloud service areas. Mentoring Jr. staff members in appropriate design, sizing, estimating, and securing cloud services is a critical component of success.

• Bachelor’s degree from a four-year college or university is desired; 2 years of experience can be substituted for one year of formal education
• 8+ years’ experience supporting a Windows server and Linux environment
• 4+ years experience supporting Microsoft Azure
• Microsoft AZ-900 and AZ-104 certifications, or equivalent experience
• Must have basic knowledge of programming or scripting skills in any language
• Understanding of policies, procedures and management documentation
• Experience developing and maintaining automated infrastructure provisioning and configuration using Terraform and Microsoft DevOps
• Must have expert level knowledge and design experience with Windows Server administration, Active Directory, Powershell, Linux, Microsoft Endpoint Management (SCCM and SCOM). Must have design and administration experience with hardware in areas including compute, storage and backup. Experience with x86 hardware and Enterprise Storage Appliances and Arrays is required.  Must have design experience with compute and storage provisioning and administration in AWS and/or Azure.

• Microsoft AZ-204, AZ-400 certifications are a plus
• Understanding of storage, virtualization and cloud offerings
• Familiarity with Citrix, Microsoft System Center, VMWare vRealize
• Self-motivated to be a team player, with self-initiative to develop and understand technologies and solutions.
• Superior customer service skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $111,000 to $145,000 + annual bonus: up to 10% of base pay depending on bonus criteria.  This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.  

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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