Sales Account Manager - Surestep

Headquartered in South Bend, Indiana, Surestep fabricates, markets, and sells a comprehensive line of custom orthotic devices that benefit children with mobility challenges. The company’s mission “to enrich and transform lives through compassionate service and innovation” is what drives the passion to continue to develop high-quality, innovative products that result in exceptional patient outcomes. Each Surestep team member is an important part of this life-changing process. Founded in 2000, Surestep custom devices are sold through its vast network of O&P partners throughout the United States and in more than 30 countries. South Bend is located just 40 minutes southeast of Lake Michigan and 90 minutes east of Chicago. Ranked No. 4 by Forbes Magazine, “Best Places to Live in America and Most Affordable Cities” edition, South Bend is also home to the beautiful and historic University of Notre Dame, where people can enjoy top-level sporting and entertainment events close to home.  

The Surestep Sales Account Manager is responsible for maintaining revenue streams within existing customers, driving sales growth within established customers, and the acquisition of new customers in a specified region or major geographical area. The terriroty for this position will include, but is not limited to a mix of Midwest and Southeast states. This is a remote position, where the ideal candidate will reside within the defined territory. Travel is required. 

Principal Duties and Responsibilities (Essential Functions):

• Build relationships with current and prospective customers based on trust, integrity, empathy, mutual benefits and patient outcomes
• Develop and execute a strategic sales plan for the assigned geography or set of accounts which maximizes revenue generation
• Work with marketing, the education team and other Surestep resources to implement programs to achieve assigned territory revenue and profitability goals
• Develop new accounts and manage existing accounts, leveraging technical support and customer satisfaction activities 
• Contribute to the development of market, product and pricing strategies. Provide input to customer quote and deviation requests.
• Learn and maintain proficiency with Salesforce and enter sales activity and customer information on a timely basis
• Effectively deliver and reinforce the Surestep value proposition to existing and potential customers
• Treat the assigned geography and/or accounts as a personal franchise in a way that utilizes time and company resources in a cost- effective way that will enhance the Surestep brand, customer satisfaction and revenue growth
• Troubleshoot and resolve problems regarding product delivery or quality
• Participate in education and training conferences on selling and marketing of Surestep devices
• Maintain an understanding of current and future products, the competitive landscape, and how to most effectively compete in the assigned set of customers or geography
• Travel required 50% - 75% to customer locations, with overnight and flight travel as needed. Travel will include heavy highway driving. 

Secondary Job Functions:

• Operate in a highly ethical way that embodies the culture and values of the company
• Negotiate and manage key customer requirements and contracts (if applicable)
• Understand medical reimbursement and how it impacts customers and the company
• Must be able to communicate effectively with all levels of management and customers
• Must be able to operate independently with a strong sense of personal accountability
• Take ownership of customer issues and work with the company to drive resolutions
• Share knowledge acquired in the field of how the competition is evolving
• Proficiency with contract management programs
• Perform customer presentations
• Administrative Requirements
  • Daily/Weekly updates to contact management and sales activity in Salesforce
  • Input to the quarterly and annual Forecast
  • Key Account Reports
  • Monthly Reports
  • Maintenance of weekly itineraries and expense reporting
• The incumbent must be capable of working in a deadline driven environment and can multi-task

• Bachelor’s Degree in Sales, Marketing or Business preferred, or related field
• Minimum of 5 years of related experience
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

• Flexible and efficient time management skills.
• Ability to prioritize multiple projects and be self-directed as well as a team player.
• Excellent written and verbal communication skills.
• Proficiency in phone etiquette and other forms of communication via electronics.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $75,000.00 - $95,000.00 salary range + commission + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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