Lease Administration Supervisor

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Lease Administration Supervisor - Remote will work in a collaborative and results focused environment with the Lease Administrators, Real Estate Portfolio Managers, Real Estate Services Managers, Facilities Team, Lease Accounting, Accounts Payable, and other key contributors.

The Lease Administration Supervisor is responsible for ensuring all Hanger’s rights, obligations, and opportunities for all leases are accurately reflected in the company’s lease administration database. This role is responsible for ensuring the lease administration staff is trained in the following areas:  Landlord, Tenant, vendor and Subtenant communications / resolutions are timely, ensure the abstraction of lease data and payment schedule setups are accurate, ensure CAM Reconciliations are completed on a timely basis; Landlord statements / ledgers are reconciled, initiate appropriate action to ensure compliance with lease terms, timely vendor set ups, maintain, adjust and improve processes as needed and perform continual

• Perform peer reviews of lease abstracts and payment schedule setups
• Review monthly recurring rents, one-time payments, rent reconciliations, rent roll changes, CPI, or overage rent adjustments, and reconcile unbalanced ledgers
• Researches and resolves AP inquiries including discrepancies, missing payments, past due balances
• Verify pro rata share, gross-up calculations and calculations of base year expense and any cap or stops identified in the lease
• Validate landlord invoices
• Review NNN reconciliations and conformance to lease requirements; coordinate with the third party vendor for review and process of annual reconciliations according to the terms of the lease
• Assist in the resolution of Landlord related disputes in accordance with Lease provisions to ensure cost savings initiatives for assigned portfolio
• Review, analyze lease documents in database
• Ensure lease administration database is accurate/complete and all data fields are populated
• Ensure the collection of security deposits
• Ensure the collection of subtenant rents
• Ensure the distribution of Certificates of Insurance
• Partner with interdepartmental teammates to interpret and explain lease terms for informed decision making.
• Responsible for staff training and career development.
• Assist Real Estate Director with lease database issues, conversions, etc.
• Responsible for reviewing expiration report, questioning inputs and bringing potential issues to the Real Estate Director and the Portfolio Managers.
• Ensure Tenant Improvement Allowances are current and collected timely.
• Ensure critical dates are abstracted and monitored.

• Bachelor’s degree and five (5) years of commercial lease administration supervisory experience or an equivalent 1:1 combination of education and experience

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Understanding commercial real estate leases, familiarity with operating and audit provisions in real estate leases
• Experience reading and interpreting real estate leases, including all related lease documents, lease terminology, and lease clauses is essential
• Proficiency in standard lease administration software and ability to accurately maintain software platforms/company databases
• Experience working in commercial real estate required
• Proficient in abstracting lease documents into lease administration software,
• Basic accounting skills
• Lease term interpretation skills
• Able to review and reconcile Common Area Maintenance, property tax and other operating expense invoices from landlord 
• Able to review and process year-end reconciliations for all operating expenses
• Must have experience communicating with landlords to resolve rent related issues
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $67,000 to $85,000 annual salary + annual bonus: up to 8% of base pay depending on bonus criteria.  This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.  

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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