Inside Sales Support Representative III

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Inside Sales Support Representative is responsible for selling the company's products via telephone or electronic means to customers in assigned territory, industry, or accounts. As Hanger's inside sales support representative, you will have the opportunity to use your exceptional closing and communication skills by closing sales on products, generating prospective customers through cold calling, and following up with sales leads. Sales can be made through multichannel, inbound and/or outbound sales activities. Being a subject - matter expert, you will keep up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepare activity and forecast reports as requested. Having thorough knowledge of the company products, systems and services, you will be able to direct customers to our website or other company resources for information while representing the company to the customers and the customers to the company in all sales- oriented activities. Supporting collaboration with the field sales organization, this role is an overlay to the field sales force, which supports the initiatives of the field sales organization and carries an individual or team quota that is shared with the field. Minimal business travel or work outside office isrequired. 

• Successfully partner with Territory Sales Manager on all customer concerns and issues
• Build extensive product knowledge
• Identify and offer alternative products to customers on out of stock or backordered items or to provide cost savings
• Identify and suggest ways to save the customer $$ on shipping
• Take phone orders for all microprocessor products (to include Bebionic) in an confident manner
• Utilize online store to coach and train new users on placing orders and checking on orders
• Successfully employ required applications such as Sales Force by documenting all issues/information in the tool

• High School Diploma or G.E.D with a minimum of 1 year of experience Customer Service capacity. 

• Excellent phone skills
• Proven ability to build and maintain customer relationships
• Proven ability to provide timely and complete follow-up on customer-related issues
• Above average knowledge of departmental and company policies and procedures to include:
  • Rewards program
  • Partnership Plus program
  • Returns process
  • Trend screens associated with AR, Returns, Procurement and Customer Service
  • Drop ship billing processes
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
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Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Vacation Time Off
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Floating Holiday
• Life Insurance
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• 401(k)
• Full-time employees are also eligible for short-term and long-term disability insurance

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