Senior Supervisor, Central Collections Office (CCO)

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Senior Supervisor, Central Collections Office (CCO) - Remote ensure collections for services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provides strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.

• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
• May place calls or send messages to those with unresolved issues.
• Review and monitor assigned encounters and all applicable collection reports
• Reviewing open encounters for collection efforts
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with management
• Provide timely follow-up
• Mail correspondence to customers to encourage payment of delinquent accounts
• Effective communication with Patient Care Clinics related to collection efforts

Minimum

• Bachelor’s degree in Healthcare Administration, Business Administration or an ancillary medical field or equivalent experience.
• Minimum of four years’ experience in healthcare collections and/or four years’ experience in patient care center administration required.
• Includes one year of supervisory or lead experience.

Preferred

• Master’s degree in Healthcare Administration, Business Administration or an ancillary medical field is preferred.
• Minimum five years’ experience in healthcare collection and/or five years’ experience in patient care center administration required is preferred.
• Two years supervisory experience is preferred.
• Supervising experience in a multi-site environment is preferred.

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• Strong interpersonal skills and supervisory skills.
• Strong understanding of financial and accounting practices.
• Able to research, review and comprehend payer policies and collection requirements.
• Competent knowledge of orthotics and/or prosthetics patient care administration.
• Required to be proficient in Windows based office technologies (ex. Word, Excel).

Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Vacation Time Off
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Floating Holiday
• Life Insurance
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• 401(k)
• Full-time employees are also eligible for short-term and long-term disability insurance #LI-Remote

Pay range of $62,500 to $93,700 + annual bonus potential.  This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.  

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.