Procurement Specialist I

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hybrid Role: Monday & Friday work from home - Tuesday, Wednesday & Thursday in office

The Procurement Specialist I delivers technical and administrative support focusing on supply chain and procurement department activities.  One of the primary functions of this role is to process “Write In” requests for Hanger Direct vendors which entails collaboration with suppliers and clinics.  Additionally, you will support efforts to analyze and optimize suppliers and products through the different systems and partnerships.  The role contributes to efficiencies, enhancements, audit compliance, and interdepartmental communication and support.  Collaboration with-in cross functional teams is essential to the position. You will use excellent customer service skills and understanding of internal processes for problem resolution.  

Principal Duties and Responsibilities (Essential Functions):

Depending on the operational requirements and subject to limitations imposed by state and/or local law, this position may include some or all the functions listed below.

• Assist Hanger Clinic in procuring components not available in our systems, addressing inquiries related to suppliers, products, pricing, and availability via email, phone, and Microsoft Teams. Follow up meticulously to ensure optimal customer service, particularly for urgent and challenging orders, and coordinate information with other departments.
• Lead training initiatives for our user base on enhancements and upgrades to Coupa, as well as manage any necessary downtime.
• Maintain product and pricing records within 2 different systems which includes supplier price changes, product description changes, part number changes or additions and special setups such as content groups if necessary.
• Key team player and contributor to the enterprise objective to consolidate our supplier base, part numbers as well as product information enhancement on our current product listing.  This includes timely and accurate tracking of processes with keen attention to detail to ensure process goes smoothly from all touch points including data base management and communication to the end user.
• Participate in projects as requested by Manager.  Will be team member to review new products launched by suppliers and assist in tracking requests, communicate & educate suppliers and respond to questions and any issues in a timely manner.
• Drive continuous improvement and enhance process efficiency.
• Cultivate strong working relationships with key internal stakeholders.
• Manage special/unique and non-recurring procurement or customer service projects as appropriate.
• Perform other duties or special projects as assigned.

Job Characteristics

Knowledge and Skill:

• Strong interpersonal, oral (including telephone) and written communication skills.
• Excellent organizational skills and the ability to manage multiple tasks.
• Proficiency with basic math and accounting skills
• Understanding of orthotics and prosthetic supplies and terminology
• Understanding of purchasing practices and principals
• Ability to take initiative and work independently
• Complete understanding of general office duties.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Acquires job skills and learns company policies and procedures to complete routine tasks.

Job Complexity:

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision Received and Exercised:

Reports to Supply Chain Manager

• Experience and Education:

  • High school education or equivalent
  • Minimum 2 years required in system/technical and procurement in a work capacity experience required.
  • Minimum one year procurement experience in Orthotics and Prosthetics preferred.
  • Coupa experience preferred.

• Strong interpersonal, oral and written communication skills.
• Strong customer service orientation.
• Demonstrated problem solving skills.
• Ability to organize, prioritize, and manage multiple projects in a changing environment.
• Ability to work independently.
• Advanced business knowledge of purchasing, materials, and customer services, techniques, and policies.
• Knowledge of Orthotics and Prosthetics materials, supplies and components preferred.
• Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint).
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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