Clinical Assistant

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

As a clinical assistant, you will play a vital role in supporting the certified clinicians with patient care.  You will need to have strong interpersonal skills, attention to detail, and a commitment to quality and safety.  You will also communicate with patients and their families and document their health information in our electronic health record system.  The day-to-day operations of the clinic are crucial for the success of our team, and the clinical assistant optimizes the performance of all processes.

• Collaborate with orthotic practitioners in the evaluation and analysis of a patient’s need for orthotic services.
• Examine and evaluate patient's needs in relation to disease and functional loss.
• Perform fitting and execute minor modifications, as necessary. 
• Evaluate orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work.
• Instruct patient in use of orthopedic device.
• Identify and reconcile issues/problems to ensure patient satisfaction with devices provided.
• Follow up with patients and physicians.
• Provide in-service training to physicians and allied health care professionals.
• Provide detailed clinical notes to patient records.
• Assist other clinical staff.
• Provide information to administrative staff to conduct reimbursement activities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.

• High school diploma or GED required. Associate degree preferred.
• Minimum of six months experience in providing customer service in the following settings; sports rehab, fitness, healthcare, and medical office or retail. OR current certification as a Certified Fitter of Orthotics (i.e., American Board Certified (ABC)) or board eligible for certification
• Prefer 2 years successful experience providing orthotic services under the supervision of a certified clinician.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Demonstrated ability to effectively fit and deliver non-custom orthotic devices such as; cervical orthoses not requiring more than minor modification; pressure gradient host; trusses; non-complex prefabricated spinal orthoses and prefabricated orthoses of upper and lower extremities (excluding those used in treatment of bone fractures).

• Thorough understanding of medical terminology.

• Effective communication skills for accurate, concise, and organized oral and written presentation and reports to patient and staff.

• Ability to instruct clinical and non-clinical personnel and customers on objectives of patient care services.

• Active listening, reading and comprehension skills for analyzing reports, charts and correspondence.

• Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients.

• Ability to work effectively as a team member.

• Effective organizational, time management and planning skills.

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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