• CCO Specialist (Bi-Lingual in English and Spanish)

    Job ID 2019-16521
    # Positions
    1
    Job Location
    US
    Telecommute
    Yes
    Category
    Billing & Collections (BC)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

     

    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    The CCO Specialist ensures collections for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.

    Your Impact

    • Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
    • Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
    • May place calls or send messages to those with unresolved issues.
    • Review and monitor assigned encounters and all applicable collection reports
    • Reviewing open encounters for collection efforts
    • Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
    • Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
    • Collect customer payments in accordance with payment due dates
    • Identify issues attributing to account delinquency and discuss them with management
    • Provide timely follow-up
    • Mail correspondence to customers to encourage payment of delinquent accounts
    • Effective communication with Patient Care Clinics related to collection efforts

    Minimum Qualifications

    • 2 years office administrative experience.
    • High school education or equivalent.
    • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined wtihin Hanger’s Motor Vehicle Safety Policy and Procedures.
    • Associate degree preferred.
    • Experience in a medical office preferred.
    • Experience with EMR systems (NextGen and/or OnBase) preferred.
    • Ability to key 40 words per minute with accuracy preferred.
    • Bilingual in Spanish and English preferred.

    Additional Success Factors

    • Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
    • Ability to work with physically challenged individuals.
    • Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
    • Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-9, HCPCS, modifiers, coding and documentation guidelines) for private payer, state and federal plans including coding, billing and reimbursement protocols.
    • Proficient computer skills including Windows based office technologies (ex. Word, Excel, PowerPoint), e-mail and automated billing systems.
    • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
    • Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
    • Proficiency with basic math and accounting skills.
    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.

     

    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​

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