• Retail Store Associate

    Job Location US-MN-Rochester
    Job ID
    2018-14232
    # Positions
    1
    Posted Date
    2 months ago(9/10/2018 11:10 AM)
    Category
    Office Administration (OA)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

     

    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    Provide the highest level of customer service to patients and other customers.� Assists customers in the selection of shoes to meet their medical and personal needs.

    Your Impact

    Essential Functions: Provide the highest level of customer service is provided to patients, fellow employees and referral sources.

    • Review clinician documentation to ensure that patient/customers are provided shoes and accessories to meet their needs.
    • Perform other duties or special projects as assigned.
    • Provide excellent customer service to every customer interaction by informing and educating people about our brand and product details.
    • Plan and run in-store presentations with the goal of making sales
    • Work with retail store management or C-Peds to ensure that customer needs are addressed.  
    • Communicate through sales reports on sales results and opportunities
    • Understand and manage product inventory and stock.

     

    Required Skills & Abilities:

    • Strong interpersonal, oral (including telephone) and written communication skills.
    • Ability to key 40 words per minute with accuracy preferred.
    • Ability to work with handicapped individuals.
    • Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
    • Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
    • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
    • Knowledge of state, federal and regional collection and reimbursement laws where applicable.
    • Excellent organizational skills and the ability to manage multiple tasks.
    • Proficiency with basic math and accounting skills.

     

    Physical Requirements:

    • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
    • Ability to speak and hear sufficiently to understand and give directions.
    • Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.
    • Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.

     

    Required Credentials:

    • High school diploma or equivalent combination of education and experience required. Associate degree preferred.

    Minimum two to four years office administrative experience or retail sales experience required.  Experience in a medical office preferred.

    Minimum Qualifications

    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​

    Additional Success Factors

    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.

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