• Facilities Services Analyst III

    Job Location US-TX-Austin
    Job ID
    # Positions
    Posted Date
    4 weeks ago(6/20/2018 11:34 AM)
    Real Estate (GA)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    The Facilities Services Analyst will leverage his/her background in commercial property management, including conflict resolution and trouble-shooting with regard to issues involving field personnel, landlords and commercial leases and trouble-shooting physical plant issues across Hanger’s 800+ leased locations. The primary objective of the position is to maximize and protect the value of Hanger, Inc.’s real estate assets. The Facilities Services Analyst acts as a liaison between Hanger’s core business units, landlords, contractors, and other third-parties on all matters related to facilities management and repair and maintenance issues.

    Your Impact

    • Field daily requests from various Hanger business units, including corporate office personnel, and review lease contracts to determine repair and maintenance obligations against facility needs in a timely manner.
    • Oversee portfolio-wide maintenance and repair work order system to log, monitor, and resolve field issues; train employees to use the system and respond to work order requests in a timely manner. 
    • Manage corporate relationship with landlord with respect to janitorial service and landlord’s responsibility to maintain/repair base building deficits.
    • Facilitate resolution of landlord/tenant repair and maintenance disputes portfolio-wide.
    • Act as first responder when facility emergencies arise and respond to requests via telephone and email as promptly as possible.
    • Collaborate with the leasing team in the preparation of notice and demand letters to landlords as needed.
    • Develop and maintain strong relationships with all Hanger business units and facility-related vendors.
    • Coordinate the timely completion of work and process payment to repair vendors as needed.
    • Coordinate vendor relationships, including daily contact and follow-up to promptly resolve issues.
    • Review repair recommendations and pricing from qualified service technicians.
    • Communicate with Hanger Risk Management personnel on matters as related to insurance loss claims and major repair issues.


    Minimum Qualifications

    • High School Diploma or G.E.D with a minimum of  5 years of related experience
    • Bachelor's degree from a four-year college or university preferred


    Additional Success Factors

    • Ability to resolve landlord/tenant issues, and enforce lease obligations.
    • Must be able to multi-task, prioritize and work with minimal supervision, have strong attention to detail and excellent time management skills to ensure established deadlines are met.
    • Excellent written & oral communications and negotiation skills, as well as good mathematical and analytical skills.
    • Must exhibit strong problem-solving skills and sound judgment.
    • Innovative, creative and proactive interpersonal skills with positive leadership ability and focus on customer service.
    • Proficient with MS Office programs, including MS Word, SharePoint and Excel.
    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.


    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​



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