• Salesforce Administrator/ Business Analyst

    Job Location US-TX-Austin
    Job ID
    # Positions
    Posted Date
    22 hours ago(8/16/2018 5:33 PM)
    Information Technology (IT)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    Hanger is seeking an experienced Salesforce.com System Administrator / Business Analyst to support our CRM initiatives. Reporting to the IT Manager Applications Development (CRM, Web, eCommerce), this role will be an integral part of the team and a partner for the Sales Operations team. This role will be responsible for identifying, developing and deploying end-user solutions in CRM systems.

    Your Impact

    • Work with Sales, Sales Operations, and Marketing executive management and end-users to manage existing salesforce application and ancillary systems
    • Design and create customized Sales reports and dashboards (i.e. pipeline management and forecasting) that drive informed business decisions
    • Perform regular data uploads/exercises, data maintenance & cleaning activities
    • Create and manage complex workflow rules, data validation rules and approval processes
    • Manage Salesforce helpdesk in providing application users with technical support, tracking resolution progress in Salesforce Cases
    • Provide daily administration and support of company’s Salesforce database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types and page layouts
    • Create and maintain documentation on processes, policies, application configuration and help-related materials for super-users, end-users and governance staff
    • Lead salesforce.com major and minor releases for the company, including release cycle testing, end user feature training, and overall corporate communication
    • Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuse
    • Contribute to the transfer of functional requirements to development and test teams
    • Help determine and translate customer needs into a solution and approach
    • Contribute to scope, approach, and estimating input to the proposal team
    • Contribute to and participate in client demonstrations and presentations
    • Stay abreast on updates and new releases in CRM technologies
    • Educate end-users on CRM functions

    Minimum Qualifications

    • Bachelor's degree in computer science or related field
    • A minimum of 5 years of IT experience.
    • A minimum of 3 years performing Salesforce .com configuration and administration of the Sales and Service Clouds

    Additional Success Factors

    • Experience with relational databases, data models and data integration tools/processes a plus
    • Excellent communication and analytical skills.
    • Ability to work independently and as part of a team, often on multiple concurrent projects
    • Prior working experience with Salesforce administration, developing objects, record types, page layouts, workflow rules and approvals
    • Experience with data migration using Data Loader and/or other 3rd party tools
    • Salesforce Administrator certification a plus
    • Experience with Salesforce.com developer toolkit, including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Force.com migration tool and Web Service a plus
    • Experience with AppExchange products a plus
    • Experience with 3rd party reporting tools from Conga is a plus
    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.



    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​




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