• Director, West Zone Operations

    Job Location US-CA-San Diego
    Job ID
    # Positions
    Posted Date
    1 month ago(5/22/2018 10:09 AM)
    Accounting/Finance (FA)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    To assist the Hanger Clinic, Director of Operations in providing leadership to the field organization.  The Operations team develops and implements business plans that drive efficiencies and growth in the field, including labor management, optimization of physical locations and workflow. Responsible for all elements of operations, with specific focus on business development, operations and financial analysis, planning and budgeting, management reporting and controls, and the implementation of company programs, policies and procedures.


    Your Impact

    • Prepare, distribute and analyze operational reports as necessary. Analyze and project revenue for region and zone in partnership with region and zone leadership.
    • Provide leadership and guidance on best practices for decision making by the field to drive labor efficiencies, sales growth and optimal overhead costs
    • Monitor capital expenditures for Zone
    • Collaborate with finance partners to coordinate weekly, monthly and quarterly reporting
    • Communicate regularly with field management regarding business performance and operational issues. Provide key operational information to field management and respond in a timely manner to requests.
    • In collaboration with Real Estate and Finance, evaluate physical sites for purpose of choosing to renew leases, propose start-up locations, relocations, expansions, consolidations or closures to enhance market performance
    • Develop and assist in the implementation of Zone and Region business plans focused on sales, clinical programs, startups and acquisitions.
    • Assist Hanger Clinic, Director of Operations, Zone Vice Presidents, Regional Vice Presidents, Area Clinic Managers, Business Development staff and others in establishing and maintaining relationships with key referral sources, payers and employers in the Region.
    • Assist field management in the identification and development of startups. Support development of the startup package, outline startup budget and take actions to ensure performance meets expectations.
    • Support and assist in implementation of RCM policies and procedures to maximize cash collections
    • Manage development of annual labor budget. Assist field management in budget development and analysis and serve as link between operations and finance organizations.
    • Mentor field management to ensure adequate human resource development. Provide regular feedback and support Zone and Region efforts to foster the professional growth and development of all employees.
    • Act as chief liaison between key constituents and the Hanger Resource Center (HRC)
    • Provide support to Zone and Region personnel to ensure compliance with SOX policies & procedures, including requirements for field audits.
    • Assist Zone Vice President and Region Vice Presidents in analysis of potential acquisitions. Take lead in organizing pre-acquisition activities by all support departments for multi-Region acquisitions within the Zone.  Assist with post-acquisition integration activities.
    • Assist Hanger Clinic, Director of Operations with ensuring the Zone is in compliance with all internal and external regulations, policies and procedures.
    • Develop and monitor a customer service mentality throughout the organization.

    Minimum Qualifications

    The Ideal Candidate for this position should reside in the Western Part of the US

    • A. /B.S. in Business, Finance, Health Care Administration or another related field OR an equivalent combination of education and experience required. Master’s degree, MBA, or CPA preferred
    • Minimum 8 - 10 years’ operational experience in a multi-site business required
    • Minimum 5 years field or multi-site management experience required


    Additional Success Factors

    • Strong interpersonal, oral and written communication skills
    • Proven leadership skills and operations focus
    • Strong knowledge of the Orthotics and Prosthetics business, healthcare regulations and reimbursement issues
    • Ability to manage multiple tasks, make thoughtful decisions, and take decisive actions
    • Ability to develop and execute business plans
    • Good organizational skills and ability to prioritize to meet deadlines
    • Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint).
    • Expect to travel 20% to 40%
    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.


    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​




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