• Telecom Analyst III

    Job Location US-TX-Austin
    Job ID
    # Positions
    Posted Date
    1 month ago(2/22/2018 3:45 PM)
    Information Technology
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    This position is responsible for installing, operating, programming, and maintaining telecommunications services and/or systems across all company facilities. This includes audio, wireless, cellular, video, and VoIP systems. Other key areas include coordinating and performing moves, adds, and changes; acting as the liaison between the telephone providers and the interconnect companies related to communications needs.  Recommends solutions and designs to meet department objectives. Serve as a liaison to users, departments and vendors by providing the expertise on aspects of telecom services and systems used throughout the organization. Maintain SLA’s for all telecom trouble tickets.

    Your Impact

    • Programs, analyzes, and resolves problems related to telecom systems within the company; coordinates and works with vendors, acts as liaison between vendors and end users.
    • Analyzes and translates business requirements and user needs into engineering, design, and technical specifications to support telecommunications infrastructure.
    • Perform thorough, company-wide telecom audits to include an in-depth analysis of current system configurations, features, operational and services expenses.
    • Trouble-shoot and resolve a variety of telecommunications issues across the company.  
    • Researches and evaluates capabilities and costs of new technologies; makes recommendations to the telecommunications manager regarding system improvements, hardware purchases, and cost reduction measures.
    • Recommend improvements to enhance technical capabilities of the system and reduce operating costs.
    • Perform other duties as assigned.

    Minimum Qualifications

    • Minimum of a bachelor's degree in an IT related field OR a High School diploma with 8 years of related experience.
    • 4 Years experience working with a PBX Networked environment, including day to day support of MAC, Voicemail, Call Center Support, System Administration and programming of telecommunication equipment. Experience with VoIP systems preferred.
    • 4  Years performing analysis, design and implementation of telecommunication services and systems.

    Additional Success Factors

    • Knowledge of latest technology involving telecommunication systems and standards.
    • Proficient in cellular devices, both fixed and mobile.
    • Understanding of general business concepts and best practices.
    • Ability to understand customer needs and facilitate new solutions to meet those needs.
    • Ability to work effectively with all levels of employees and management.
    • Working knowledge and experience with vendor management.
    • Highly developed communication skills

      Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.



    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​


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