Area Administrative Manager

Job Location US
Job ID
# Positions
Posted Date
2 weeks ago(2/12/2018 12:58 PM)

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

Could This Be For You?

 As an Area Administrative Manager, You will manage and ensure the uniformity, integrity and implementation of all field/operations administrative functions within the market. Ensure that the training of standards of branch administrative policies and procedures for Orthotics and Prosthetics is accomplished. Provide administrative leadership to ensure effective performance of the front office function within the market according to established policies and procedures, laws and regulations. This position requires significant (up to 80%) travel away from home office annually.

Your Impact

  • Lead and/or assist with the recruiting, training and retention of qualified front office staff. Ensure that training in all areas of customer service, payer relations, billing & collections and compliance with federal, state and regional regulations, and Company policies is completed.
  • May supervise Office Manager(s).  May prepare and conduct performance appraisals or provide input.
  • Enforce the compliance with regulatory requirements and Company policies.  Perform compliance audits of Hanger Clinics as needed.  Submit and maintain state Medicaid provider applications as needed.
  • Enforce the compliance with HIPAA Privacy Rules to ensure the privacy and security of protected health information.
  • Ensure the execution of standard Hanger Clinic administrative procedures with the focus on increased quality, productivity and improved workflow.
  • Act as liaison between market PCCs and Corporate Departments to ensure the needs of the PCCs are met.
  • Control/reduce the occurrence of administrative staff turnover through feedback and communication to measure job satisfaction and increase morale.
  • Drive effective use of front office systems and technology, including system conversions and introduction of new tools to improve administrative work processes.
  • Troubleshoot existing contract reimbursement issues and initiate appropriate action for resolution.
  • Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities and control/reduce A/R over 30 days at and below target level.
  • Manage special projects as requested by the Regional Vice President.
  • Performs other duties as assigned.

Minimum Qualifications

Minimum Requirements:

  • Bachelor degree or equivalent combination of education and experience required. 
  • Minimum five years experience in health care reimbursement and/or five years experience in clinic administration required.
  • A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures required.
  • Minimum five years experience hiring, supervising, training, and coaching others, or successfully functioning three to five years in the role of Office Manager or an equivalent position, is required.  Supervising/managing experience in a multi-site environment preferred.
  • Minimum five years experience with Hanger Clinic preferred.
  • This position requires significant (up to 80%) travel away from home office annually


Additional Success Factors

  • Excellent understanding of orthotics and prosthetics business.
  • Excellent understanding of clinic administrative functions including compliance and reimbursement practices in health care, especially as they relate to Orthotics and Prosthetics.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to effectively manage staff in multiple locations.
  • Ability to organize, prioritize, and manage multiple projects and meet deadlines in a changing environment.
  • Strong analytical skills.
  • Ability to develop, coordinate and present training programs.
  • Ability to provide written reports on Accounts Receivable (A/R) analysis and any other job-related topic as needed.
  • Expert computer skills, including Windows based office technologies (ex. Word, Excel), computerized billing systems and report writer software.  Understanding of automated patient record keeping and billing systems, and understanding of the current Orthotics & Prosthetics billing system preferred.  The ability to train/coach others in these skills.
  • Understanding of accounting principles.
  • Demonstrated integrity and ethics
  • Demonstrated good judgment and ability to problem solve.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

  • Competitive salary.
  • Competitive health and insurance benefits.
  • Annual target bonus or commission.
  • Paid vacation and sick time.
  • Frequent company update talks with our leadership team.



Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​


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