• Desktop Systems Specialist

    Job Location US-TX-Austin
    Job ID
    2018-13272
    # Positions
    1
    Posted Date
    2 weeks ago(2 weeks ago)
    Category
    Information Technology (IT)
  • Why Us?

    With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

     

    Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

    Could This Be For You?

    As our Desktop Systems Specialist I, you will have the ability to utilize your exceptional customer service skills and keen interest in IT to configure, troubleshoot, repair or resolve issues related to hardware, software, business applications and networking in our Windows environment. In this fast-paced role, providing excellent service and being able to prioritize and manage competing priorities in a timely manner will be the keys to your success! Our goal is to resolve problems in a timely manner or escalate on behalf of our customers to the appropriate technical team member. You will provide incident, task, and project status updates to management and end-users allowing us to support and maintain effective relationships with all those we serve. You will additionally have the opportunity to collaborate on the development, documentation, and implementation of processes and knowledge base articles relating to IT support.

    Your Impact

    • Troubleshoot and provide excellent customer service support to our end users for questions, problems or issues related to; hardware, software, and network device connectivity.
    • Imaging, deployment, set up and support of all computer hardware for refresh and break/fix.
    • Software support, troubleshooting and installation based on approval procedures.
    • Tier 2 escalation and overflow support for Service Desk.
    • Hardware management to include, but not limited to:
    • Asset tracking and proper asset database updates for laptops, desktops and other equipment as required.
    • Perform set up, transfers and support when replacing computers.
    • Liaison for repair or warranty from 3rd Party vendor.
    • Receive and manage shipments to/from remote offices.
    • Inventory and track recycled assets.
    • Contribute positively to our customer service, incident, and request service level agreements.
    • Coordinate escalation and resolution of technical issues with IT teams.
    • Develop, document and contribute to ongoing IT process improvement.
    • Provide support for key business projects.
    • Participate in coaching and training for other team members.
    • Commitment to individual goals by completing ongoing training and development.
    • Create a positive and professional work environment.
    • Perform responsibilities within established SOX and Security compliance criteria.

    Minimum Qualifications

    A four year degree is required or a high school diploma with at least 3 years’ experience troubleshooting, configuring and installing hardware and software in a vast environment.

     

    Preferred Qualifications:

    • Computer imaging experience
    • MDT image build experience
    •  A+ Certified
    • Healthcare experience

    Additional Success Factors

    • Strong knowledge of Microsoft environment (e.g. Windows 7/10 and Office 2013).
    • Knowledge of networking with strong hardware and software troubleshooting skills.
    • Proficiency using and working in Microsoft Office software.
    • Ability to travel out-of-state on occasions for special projects.
    • Must be able to work late shift (11:00am-7:00pm).  There is no telecommute option for this role.
    • Strong time management skills with the ability to work autonomously.
    • Ability to lift up to 50 lbs.
    • Excellent communication skills. 
    • Conflict management and resolution experience.
    • Self-motivated that can work both independently as well as part of a team.
    • "Self-Starter"
    • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
    • Keep the patient at the center of everything that you do, building lifelong trust.
    • Foster open collaboration and constructive dialogue with everyone around you.
    • Continuously innovate new solutions, influencing and responding to change.
    • Focus on superior outcomes, and calibrate work processes for outstanding results.

    Our Investment in You

    • Competitive salary.
    • Competitive health and insurance benefits.
    • Annual target bonus or commission.
    • Paid vacation and sick time.
    • Frequent company update talks with our leadership team.

     

     

    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​

     

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