Area Office Manager

US-MD-Waldorf
Job ID
2017-12775
# Positions
1
Posted Date
7 days ago
Category
Administrative/Clerical
US-MD-Waldorf

Overview

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

 

 

Position Summary:

 

Ensure the highest level of customer service is provided to patients, fellow employees and referral sources through the supervision and management of facility’s “front office” activities. Ensure that billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Responsibilities

Essential Functions: This position usually manages at least seven (7) Office Administrators in a large Hanger Clinic or in multiple clinics.

  • Hire, train, supervise and manage front office staff to ensure the highest level of customer service.
  • Participate in annual Performance Planning and Review process for administrative staff.
  • Monitor performance to ensure that accurate patient, billing and insurance information, verification and pre-authorization is obtained and maintained in patient files and in the billing system.
  • Verify that all billing is processed daily and that it is accurate, timely and fully documented.
  • Review the handling of open accounts to confirm that they are followed up in a timely manner and that accurate chronological financial records are maintained on each patient.
  • Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities and reduce A/R over 30 days.
  • Monitor performance to ensure that counseling is provided to patients to advise them of their financial responsibility and to obtain credit agreements for outstanding balances.
  • Periodically verify that all cash and adjustments are applied to the computer billing system and that bank deposits are made in a timely manner.
  • Monitor to ensure that patient files are accurately maintained and are in compliance with Hanger’s Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPPA requirements.
  • Administer quality assurance programs to ensure patient satisfaction with PCC services.
  • Oversee patient follow-up and Patient Evaluation Clinics.
  • Provide or oversee timely reporting of key statistics to market and division management for sales, revenue, cash and patient flow.
  • Maintain a system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
  • Ensure accurate and timely reporting of PCC employee hours to Payroll Department.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Review clinician documentation to ensure that patient charts are complete.
  • Perform other duties or special job-related projects as assigned.

Required Skills & Abilities:

  • Strong customer service skills.
  • Excellent interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 50 words per minute preferred.
  • Excellent ability to work with handicapped individuals.
  • Complete understanding of medical reimbursement and terminology.
  • Advanced computer skills including Windows-based office technologies (ex: Word, Excel) e-mail, and automated billing systems.  The ability to train/coach others in these skills.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.  The ability to train/coach others in these skills.
  • Strong knowledge of state, federal, and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles.  The ability to train/coach others in these skills.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency in basic math and accounting skills.
  • Strong supervisory skills with the ability to identify and solve problems, manage conflict resolution and train and coach others.

Qualifications

Requirements:

  • Associate degree or equivalent combination of education and experience required. 
  • Courses or relevant experience in bookkeeping or accounting required.
  • Minimum five years administrative experience with at least three years healthcare billing/collections experience required.
  • Minimum three to five years managing a small business office, supervising others, or successfully functioning in the role of Senior Office Administrator or an equivalent position required.
  • Minimum three to five years experience in Orthotics and Prosthetics (O&P) billing preferred.
  • A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures required.

In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the hiring Hanger Clinic.  All inquiries will be directed to Human Resources.

 

 

 

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​

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