Hanger, Inc.

Returning Candidate?

Community Care Coordinator

Community Care Coordinator

Job ID 
2017-12410
# Positions 
1
Job Location 
US-Washington DC
Posted Date 
6/20/2017
Category 
Clinician Asst.
Location Of Job : Location 
US-Washington DC

More information about this job

About Us

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

Overview

Position Overview:

The Community Care Coordinator provides superior patient support and customer service via proactive intervention, patient advocacy as well as emotional and educational support.

 

The Community Care Coordinator (P. L.), equipped with a thorough understanding of prosthetics, orthotics, and the medical/healthcare field, provides patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, rehab, and gait training. The Community Care Coordinator will provide the highest level of customer/client service to prosthetic patients, sources, and colleagues through the coordination and administration of prosthetic patient referral.

 

Working closely with Hanger prosthetic personnel and office staff, this position holds responsibility for the day to day management of the SharePoint Post-Acute CRM, patient communication and referral source communication. 

 

Principal Duties and Responsibilities:

  • Ensure the highest level of service is provided to patients and referral sources.
  • Ensure patients and family members are provided with educational materials, appropriate community resources, and emotional support.
  • Keep the patients, their family members, and their physicians updated on re: prosthetic process, next steps as well as provide general support to assist the patient during this life changing period.
  • Remain accessible via phone, email, text to patients and referral sources and provide contact information for after-hours emergencies.
  • Provide resources and connect patients and family members to amputee support groups, Ampower volunteers, and/or grief support options.
  • Meet with all new prosthetic patients before surgery if possible, daily while inpatient, weekly while in rehabilitation facility, and attend physician visits with patients as required.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPAA rules.
  • Assist with patient follow-up as directed. 
  • Enter patient demographics and insurance verifications as appropriate.
  • Record CRM documentation that is clear, concise, and accurate.
  • File all patient charts and other documentation, following established guidelines.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.
  • Perform other duties or special projects as assigned.

Responsibilities

Knowledge and Skill:

  • Strong interpersonal, oral and written communication skills.
  • Strong customer service skills.
  • Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel.
  • Ability/willingness to work with handicapped individuals.
  • SharePoint Post-Acute CRM versed.
  • Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred.
  • Ability to use a computer, including Windows-based software and e-mail.
  • Ability to use all necessary office equipment.
  • Non revoked, valid passenger vehicle driver’s license

Qualifications

 

  • BS/BA degree strongly preferred.
  • Clinical degree a plus (LPN, RN, PT, OT, etc.)
  • Minimum two years of experience in healthcare sales, health care oriented customer service with patient interaction preferred.

 

Environmental Factors:

Work environment characteristics, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee must be capable of functioning effectively under moderate or high stress levels due to work subject to time constraints, responsibility to deliver, and the need for rapid adaptation within a dynamic work environment.  The employee will be responsible for maintaining a safe, clean and orderly work environment.   The employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Some travel via automobile, airplane and other public transportation may be required.  The employee must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined wtihin Hanger’s Motor Vehicle Safety Policy and Procedures. 

 

Critical features of this job are described under the headings above.  These features may be subject to change at any time due to reasonable accommodation or other reason. 

 

 

 

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.​​

Job Complexity

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision

Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Ability to work independently is required.