Hanger, Inc.

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Patient Care Coordinator

Patient Care Coordinator

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With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.




Position Summary:


Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information, insurance information, verification and pre-authorization information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.


Essential Functions:

  • Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
  • Obtain accurate insurance information, including eligibility and benefits, verification and pre-authorization.
  • Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
  • Obtain any and all co-payments and over-the counter cash when applicable.  Complete cash receipts per guidelines.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPAA rules.
  • Assist with patient follow-up as directed.
  • Assist with quality assurance to ensure patient satisfaction with Hanger Clinic services as necessary.
  • Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
  • Enter patient demographics and insurance verifications as appropriate.
  • Efficiently manage multiple phone lines.
  • Record written documentation that is clear, concise and accurate.
  • File all patient charts and other documentation, following established guidelines.
  • Coordinate scheduling of clinician schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.

 Perform other duties or special projects as assigned.


Required Skills & Abilities:

  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 30 words per minute with accuracy required.
  • Ability to work with handicapped individuals.
  • Understanding of Alpha filing system.
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
  • Ability to use a computer, including Windows-based software and e-mail.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
  • High school diploma or equivalent combination of education and experience required. 
  • Minimum one to two years of office experience required. Experience in a receptionist position or experience with medical front office procedures preferred.
  • LPN or BSW strongly preferred. 

In addition to a competitive compensation package, Hanger offers an attractive program of benefits to our employees, both full time and part time.


In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the hiring Hanger Clinic.  All inquiries will be directed to Human Resources.